Best Customer Experience EVER… Thank you Aston Martin!

In February of 2014, I was speaking at an Aston Martin Dealership in South Florida.  This particular dealership is #1 in Customer Service and #1 in total volume, which is unheard of in the automotive world. (usually you can get voted one or the other, but rarely do you get voted #1 in both) After […]

gut feeling

Should We Listen To Our Intuition When Making Decisions?

Intuitive or Gut Decisions… There’s a lot of chatter out there regarding intuition and gut decisions and how they play a key role in making right decisions. Let’s talk about those. I was reading an article in Experience Life, and I came across a piece that I found fascinating relating to gut based decisions. Here […]



I’m almost finished writing my book on Decision Making titled How Leaders Make Decisions, and I wanted to give you a little taste of what the book will be about.  If you enjoy what you’re reading please share on social media!  Thanks and enjoy! On Monday, May 24th, 2010 I was driving on my way […]


Vocabulary… Words Matter…

“You idiot!”   “You’ll never amount to anything. Loser!”   “Why do I always do this?!”     You will always hear people say that words don’t matter. We learn the old “sticks and stones” routine from a pretty young age. The truth is that words do matter. I’m not talking about the blatant insults; […]

brooklyn bridge

Deciding to Respond… INSTEAD of React…

“We must accept finite disappointment, but never lose infinite hope.” —Dr. Martin Luther King Jr. Doctors tell us that Responding is positive and Reacting is negative. How do they tell us that? I was sick awhile ago and I went in for a check up. My doctor sent me over to Walgreens to pick up my medication, […]


Sales Mistakes That Could Be Costing You MILLIONS

There’s a truism that every sales professional knows all too well.   The longer the sales cycle, the bigger the risk.   When I worked for Tony Robbins, we were trained in the Law of Diminishing Intent… or what we called LODI.   Basically, the longer the sales process, the less likely the close.   […]

These Young Managers, Who Do They Think They Are?

“He doesn’t have a lot of experience managing people. Do you think he can do the job?” I remember being a young manager of a small business.  I was 26 and most of the people working in the company were my senior.  Even though I was qualified for the position I still felt as though […]


Are YOU Making These Mistakes as a Leader?

Are YOU Making These Mistakes as a Leader? It’s often said that mistakes provide great learning opportunities. However, it’s much better not to make mistakes in the first place! Experience is the name every one gives to their mistakes.– Oscar Wilde In this article, we’re looking at 10 of the most common leadership and management errors, and highlighting […]

Create Raving Fans

A few years ago I was in a Ruth’s Chris Steakhouse in Chicago on Dearborn St. I was sitting with my friend Chris Shefts, and we ordered the usual steak, garlic mash, asparagus, lobster bisque… you know, the works. It came time for dessert and our server hands me the dessert menu.  I see many […]

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